Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your electronics covered by a warranty?
Yes, every device purchased from Plug comes with a comprehensive 12-month limited warranty that covers any technical defects or hardware malfunctions.
What is the 'Plug Certified' inspection process?
All electronics undergo a rigorous 90-point diagnostic test to ensure 100% functionality, battery health above 80%, and authentic internal components.
How long does shipping take?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it for a full refund or exchange, no questions asked.
Do devices come with accessories like chargers?
Yes, all smartphones and tablets include a high-quality charging cable. To reduce electronic waste, wall bricks are sold separately unless specified in the listing.
Do you offer financing options?
We partner with providers like Affirm and Klarna to allow you to pay for your tech in monthly installments or four interest-free payments.