Returns & Exchanges

At Plug, we want you to be completely satisfied with your tech purchase, which is why we offer a hassle-free 30-day return policy on all certified electronic devices. If your gadget isn't the perfect fit, we provide easy options for full refunds or seamless exchanges to keep you connected.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your device is tracked and insured during transit.

• 3.
  Package Your Device

  Securely pack the electronics in their original packaging, ensuring all personal data is wiped and any cloud-based accounts are signed out.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our technicians inspect the device at our facility, your refund will be processed within 3-5 business days.